Trust at Loci
Trust sits at the heart of Loci. Our purpose is to strengthen local life, and that only works if people feel confident that Loci is open, fair and on their side.
We take that responsibility seriously. Everything we design, from how we handle your data to how we build our technology, is guided by clarity, transparency and respect. We do not hide behind jargon or fine print, and we always aim to explain things in plain English.
This page gives an overview of how Loci works behind the scenes. It explains how we use and protect your information, how cookies help us improve your experience, and what you can expect from us. It draws on our App Terms of Service, Website Terms of Use, Privacy Policy and Cookie Policy, and sets out the principles that guide them.
At its core, Loci is built on trust and transparency. They are not just policies. They are part of who we are.
How we protect your information
We take data protection seriously. Any personal information you share with us is stored securely and only used in ways that support your experience on Loci.
We never sell your data. We only use it to improve our services, to help make your experience smoother, and to understand how our platform is being used so that we can make it better.
We follow strong internal processes to keep your information safe and comply fully with the UK Data Protection Act and the principles of GDPR.
If you have any questions about how your information is used or stored, you can always contact us at trust@lociapp.co.uk.
Cookies and why we use them
Cookies are small files saved on your phone or computer when you visit websites. They help things work properly, for example remembering that you are logged in, saving your preferences, or helping us understand which parts of our site people use most.
Cookies can also help us make sure what you see is relevant to you, such as showing local content in your area or remembering your preferred settings.
The types of cookies we use
We use four types of cookies to make Loci run smoothly:
Strictly necessary cookies
These make the site work. Without them, you would not be able to log in or use secure features.
Performance cookies
These help us understand how people use Loci, for example which pages are most useful or where something might not be working. The information we collect is anonymous and helps us improve our service.
Functionality cookies
These remember choices you have made, such as your login details, language preferences or display settings, so you do not need to set them every time you visit.
Targeting cookies
Sometimes, we use cookies from trusted partners that help show relevant information or measure how well our communications are performing. We do not allow intrusive advertising or sell your data to advertisers.
How long cookies stay on your device
Some cookies are temporary and disappear when you close your browser (called session cookies). Others stay for longer and help us recognise you when you return (called persistent cookies). You can delete these at any time using your browser settings.
Managing cookies
You are in control. You can decide whether to accept, block or delete cookies using your web browser’s settings.
If you turn cookies off, some parts of Loci may not work properly. For example, you may need to log in again more often or lose personalised settings.
You can learn more about managing cookies at www.allaboutcookies.org.
First and third-party cookies
Some cookies come directly from Loci (called first-party cookies). Others are set by trusted third parties that help us run and improve our service, for example by analysing how people use the website or supporting secure logins.
Third-party cookies can also be used by our partners to help us show relevant information or understand how well a campaign is working. We only work with organisations that respect privacy and meet UK data protection standards.
Links to other websites
Our website may include links to other organisations or services. Once you leave our site, we cannot control how other websites collect or use your data. We always recommend reading their privacy and cookie policies before sharing any personal information.
We only work with partners who meet strict standards for data protection and ethical practice. Whenever we share information with a third party, (for example, a council using Loci for engagement) we make sure it’s done securely and for a clear community purpose.
Staying secure
We use up-to-date encryption and security processes to protect your data. Access to your information is restricted to team members and partners who need it to do their job, and only when it is genuinely necessary.
We regularly review our systems to ensure they meet best-practice standards in data protection, security, and transparency.
If you ever have concerns about the safety of your data or spot something that does not feel right, please contact us straight away at trust@lociapp.co.uk.
Marketing and communication
If you have chosen to hear from us, we may send you updates about Loci or local opportunities connected to your community. You can change your preferences or unsubscribe at any time by clicking the link in our emails.
We will never send you marketing without your consent and we will never share your details with third parties for their own marketing.
Keeping things up to date
We sometimes update our privacy and cookie information to reflect new regulations, improvements, or features within Loci. Whenever we make a change, we will post the latest version here and note when it was last updated.
See more
You can read our full legal documents here:
We promise to write our policies and communications in clear, everyday language so everyone can understand how Loci works.
Frequently Asked Questions
- What personal data does Loci collect?
We collect basic information such as your name, email, and local area when you register. We may also collect data about how you use the app to help improve it.
- Do you sell my data?
No. Loci does not and will never sell your data to advertisers or third parties.
- Why do you use cookies?
Cookies help us make Loci work properly, remember your settings, and improve your experience. Some also help us understand what is working well so that we can improve the platform.
- Can I use Loci without cookies?
Yes, but some features might not work as expected. You can block or delete cookies in your browser at any time.
- How can I delete my Loci account or personal data?
You can request this by emailing trust@lociapp.co.uk. We will handle your request quickly and confirm once your data has been deleted.
- How do I report a concern or question about privacy?
You can contact our team directly at trust@lociapp.co.uk. We will always respond as soon as possible.