Local Councils
A new way to connect with your community
Loci is designed to help councils build stronger relationships with the people they serve. We provide a simple, trusted national platform that brings residents, services and local organisations into one shared space, making it easier to inform, engage and involve people in local life.
Whether it’s reaching underheard groups, communicating clearly, or encouraging meaningful participation, Loci supports councils to open up new channels of trust and collaboration.
Meeting the moment
Councils are under pressure like never before. Expectations are rising, budgets are tight, and public trust is strained. People often feel decisions are made without them, while councils struggle to reach residents in ways that feel timely, inclusive and fair.
At the same time, digital engagement is fragmented, inaccessible for some, and often not built for the realities of place-based public service.
We built Loci to help change that. We give councils a better way to engage with residents, share, and build stronger, more collaborative relationships with their communities.
Built with councils, for communities
Loci is not just a product, it’s a partnership. We work closely with councils of all sizes and types to understand local needs, shape the experience together, and ensure the platform supports real outcomes on the ground.
What we offer is flexible, community-first and designed to work alongside your existing systems, helping councils do more with what they already have, while unlocking new ways for people to connect and take part.
What Loci enables for councils
Reach more people, more easily
Share updates, consultations and service information through one trusted, accessible platform.
Increase trust and transparency
Be visible and responsive in everyday local life, not just during moments of crisis or planning.
Support genuine participation
Involve residents in shaping what matters, beyond ticking boxes or statutory steps.
Strengthen social connection
Help people feel proud of their place, more aware of what’s happening, and more likely to contribute.
A smarter, more cost-effective approach
Councils across the UK face growing financial pressure, with rising expectations, shrinking budgets, and fragmented digital infrastructure all contribute to a cycle of inefficiency and missed opportunities. Many councils have historically commissioned standalone apps or digital platforms to manage engagement, with examples costing £150,000–£250,000 to build and a further £20,000–£40,000 per year to maintain.
Loci changes the equation.
As a shared, national platform, it removes the burden of individual development and duplication, offering councils a ready-to-use, continually evolving solution at a fraction of the cost.
Instead of managing multiple tools across websites, apps, surveys and consultation platforms, Loci brings everything into one trusted space, enabling:
Lower total cost of ownership
Councils avoid bespoke builds, maintenance contracts and overlapping systems.
Shared infrastructure, shared innovation
Councils benefit from improvements and new features developed across the network, without the need for extra investment.
Reduced load on internal teams
Loci provides ready-to-use modules and automation, freeing up staff capacity and reducing admin.
Better engagement, better value
With one place for residents to find services, events and updates, councils can consolidate communication and reduce calls, emails and duplication across channels.
Case Study: Smarter Communications, Real Savings.
A UK council spent over £540,000 in one year on marketing and communications alone. A Loci Engagement Partnership delivers many of the same outcomes at a fraction of that amount, while offering stronger insight, targeted reach, and measurable impact.
But that’s just the beginning. Core features like bin schedules, missed bin alerts, and waste service notifications can significantly reduce pressure on council contact centres. In a London council, 38% of all resident calls relate to waste services. In some councils that number can be even higher. By providing a digital self-service solution, research shows Loci could cut these calls by 25–30%, representing annual savings of £125,000–£150,000 for the given council.
And because Loci is a shared national platform, residents benefit from a consistent, familiar experience regardless of where they live. This strengthens digital inclusion, improves service reliability, and reduces duplication across systems.
Supporting Councils through structural change
As local government evolves, many councils face the complex task of transitioning to unitary structures. If not handled carefully, these shifts can fragment local identity, disrupt services and erode resident trust.
Loci offers a platform built for residents and rooted in place. No matter the changes behind the scenes it helps communities maintain connection, identity and belonging while giving councils a trusted space to manage communication and continuity on the ground.
Find out more about how we are helping councils navigate the unitary transition