Local Councils
Put your council in residents’ pockets
Local Councils
Put your council in residents’ pockets
Loci is a ready‑made local community app that connects residents, councils and local businesses in one place, helping you promote your services, strengthen engagement and reduce call-centre volumes.
Join the Councils already on Loci
London Borough
of Hillingdon
of Hillingdon
London Borough of
Tower Hamlets
Tower Hamlets
Royal Borough of
Kingston upon Thames
Kingston upon Thames
Chelmsford
City Council
City Council
North Somerset
Council
Council
London Borough
of Bromley
of Bromley
London Borough of Hillingdon
Tower Hamlets London Borough
Royal Borough of Kingston upon Thames
Chelmsford
City Council
North Somerset
Council
London Borough of Bromley
Loci is designed to help councils build stronger relationships with the people they serve. We provide a simple, trusted national platform that brings residents, services and local organisations into one shared space, making it easier to inform, engage and involve people in local life.
Whether it’s reaching underheard groups, communicating clearly, or encouraging meaningful participation, Loci supports councils to open up new channels of trust and collaboration.
Why councils choose Loci
Low cost, low resource, low risk.
Loci is a repeatable council platform, so you avoid six‑figure build costs, ongoing maintenance of a bespoke council app and the IT risks involved.
Works with what you already have.
Loci can link directly to your existing web forms and systems, acting as a simple navigational and engagement layer.
Proven in local government.
Chelmsford and Essex services now sit together in one trusted app, matching the direction of local government re-organisation and shared services.
“Loci gave us exactly what we needed – a low‑cost, low‑resource, low‑risk way to put the council in people’s pockets.”
Customer Marketing Manager, Chelmsford City Council
Built with councils, for communities
Loci is not just a product, it’s a partnership. We work closely with councils of all sizes and types to understand local needs, shape the experience together, and ensure the platform supports real outcomes on the ground.
What we offer is flexible, community-first and designed to work alongside your existing systems, helping councils do more with what they already have, while unlocking new ways for people to connect and take part.
What Loci enables for councils
Reach more people, more easily
Share updates, consultations and service information through one trusted, accessible platform.
Increase trust and transparency
Be visible and responsive in everyday local life, not just during moments of crisis or planning.
Support genuine participation
Involve residents in shaping what matters, beyond ticking boxes or statutory steps.
Strengthen social connection
Help people feel proud of their place, more aware of what’s happening, and more likely to contribute.
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What Loci gives your residents
The Loci app is designed for the day‑to‑day realities of local life: bins, bills, services, schools, transport, events and local community engagement.
Bin reminders
Residents get tailored bin collection reminders, plus direct links to report missed collections or order new bins
One app for council services
Residents can tap a tile to reach your verified service pages, whether that’s council tax, housing, parking, leisure or libraries.
Local knowledge
Residents can discover everything they need in their neighbourhoods, with community pages and local business listings.
Community engagement
Residents can actively engage with you through the app’s polls, feedback tools and reported issues.
Benefits for your council team
The Loci app helps reduce call centre enquiries, supports statutory services and meets your obligations under the Public Services (Social Value) Act.
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Reduced call centre demand. Bin reminders, self‑serve journeys and service updates reduce “when, where, how” calls so your team can focus on complex cases.
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Fast, light‑touch implementation. The app can be configured in your area in 3–4 weeks, with no tricky integrations required.
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Stronger engagement and trust. Councillors can use Loci to get ward‑level messages out quickly, and point residents to a single, council‑endorsed app for simple enquiries.
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Better use of scarce resources. IT and digital teams can avoid another expensive bespoke build, while comms gain a modern, mobile‑first channel that complements web and social.
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Clear social value story. Councils can help meet their social value goals by aligning with an app whose mission is to improve local wellbeing, local prosperity and democratic participation.
Find out how Loci can help you with LGR
See how Loci can support you with Local Government Reorganisation.
How it works
Loci is a shared platform that connects councils, communities and commerce in one place, while keeping you in control of your content and reputation.
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Bespoke council areas
We configure your council within Loci and agree the service tiles and journeys you want to feature first, all in your council brand. -
Connected council services
We link each tile to your existing web pages, forms and portals, so residents go straight to trusted, up‑to‑date content. -
Promotion materials
We provide co-branded best‑practice assets for you to promote the app through your usual owned media: website, social, email, posters and digital screens.
Chelmsford City Council case study
Chelmsford is a fast‑growing district of over 180,000 residents, with diverse communities and a lean, high‑skill contact centre handling complex cases across multiple services. With no budget or capacity to build a bespoke app, Chelmsford turned to Loci to:
- Give residents a single, simple app for Chelmsford City Council and Essex County Council services, such as bin reminders and local information.
- Reduce routine calls about waste, basic council tax questions and web navigation, so agents could focus on complex and sensitive issues.
- Reach hard‑to‑engage groups such as commuters, rural residents and young people through a mobile‑first channel.
Implementation took 3–4 weeks, with no custom integrations. Early resident response has been very positive, with a strong take‑up of bin reminders and positive social media comments. Councillors have welcomed Loci as a powerful, timely way to get messages out and to point residents to a single, council‑endorsed app.
Frequently asked questions from Councils
Council websites are essential for formal information, and social media helps with reach, but both are limited in creating meaningful, local interaction. Loci is built specifically for communities. It enables ongoing, two-way engagement, supports local discovery and brings together people, groups and services in a way that feels relevant to everyday life.
Loci offers a core platform that is accessible without cost, with additional partnership and integration options available depending on the level of support and functionality required. This allows councils to get started easily and scale over time if needed.
Loci makes participation feel more natural and relevant by connecting people to what is happening around them. Instead of one-off interactions, it supports ongoing involvement in local life, which helps build stronger engagement over time.
Councils use Loci to share updates, highlight local initiatives, promote services, support consultations, and connect residents with opportunities in their area. It becomes a central place for everyday community life.
Loci focuses on strengthening the foundations of local life, including trust, participation, and connection. These are the building blocks for long-term outcomes such as resilience, wellbeing, and civic involvement.
As councils evolve, maintaining a sense of local identity and connection becomes more important. Loci helps preserve and strengthen that local layer, even as structures change.
Yes. Loci is designed to work at both local and wider levels, allowing councils to support individual communities while also connecting across larger areas where appropriate.
Councils are looking for better ways to connect with their communities in a way that feels genuine and sustainable. Loci offers a practical way to do that, while staying focused on what matters locally and building something that grows in value over time.